Customer Control Center
If you already have an account at BASICHOST.net the best way of contacting one of our departments is to use the support issue form in the Customer Kontrol Center. This will enable you to link issues with your account and keep track of all staff responses for the issue. Please only submit issues after using all available FAQS and Documentation!
DirectAdmin Support Documentation
Site-Helper.com is a unique site developed by DirectAdmin the company who develops our control panel and explains how to use the control panel and the features it provides. This should be the first point of call for all DirectAdmin control panel issues because it answers almost everything you could ever need!
Billing & Account Support
The below resources provide as much
information as possible regarding billing queries for your account since
we know this is an important issue for many of our customers. The FAQ
linked below is the best resource since it should answer all the
questions which we receive on a regular basis.
Support Contact E-Mail Addresses
The e-mail addresses below will send your issues to our
departments and they will then be registered into our database. You will
be sent a link in order to see the status of the issue and change it if
necessary. Please only use these contacts after you have checked all of
the available documentation and FAQS beforehand.
Support Guidelines
Before submitting a request to either our support or
billing departments please read our support guidelines available at the link
below. This will enable us to operate efficiently and keep our responses
fast and efficient. Due to our low pricing we are unable to provide support
on issues not concerned with the basic operating of accounts, for example we
cannot provide support on custom scripting, how to access e-mail or how to
upload to your website. For help with these types of basic issues we have
our
directadmin documentation and
FAQS.
