What is your policy on refunds of yearly payments?

At present we are happy to refund customers after the first 15 days for the entire amount if it is not to their satisfaction. After this refunds will be issued on a half year basis. So if a customer signs up and cancels after 2 months, we would only refund half of the years payment, if the customer cancels in the second half of the year then no refund would be given. If it is a renewal of service and customer decides they do not wish to continue onto their second year we will accept full refunds in the first 15 days of the second term.

Can I pay monthly for any of your packages?

No. To keep our costs low all of our packages are billed on a yearly basis. If you require monthly billing we recommend our sister company ManageMyHosting.

What will be on my Credit Card Statement?

If you pay by PayPal the amount billed will be under the PayPal*MANAGEMYSER name. If you pay be direct credit card your statement will be under 2CO*MANAGEMY name.

How will you invoice me for my payment?

We auto-charge all accounts and then send each customer an invoice as receipt of payment. This invoice will not be immediate and will be sent when payment is processed into our database, your card may be charged on a different date which is correct.

What will happen when I want to renew my subscription next year?

We will do this automatically unless notified beforehand that customer does not wish to renew their hosting package. Should we renew the package and then customer decides they do not want another year, customer will have 15 days in order to notify us and a refund will be given, after this 15 days we will only issue a 50% refund.

What happens if I don't wish to be charged for hosting next year?

Make sure we are notified at least 2 business days before payment is due to be processed and we will ensure your billing is stopped and the package is removed from our server after your time is up. If you are charged after the year is up, then you have 15 days to contact us for a refund and we will gladly accept this, otherwise you will only be given a 50% refund for the second year.

How are upgrades or downgrades handled?

Downgrades will be handled for the next year only and need to be requested 2 business days in advance of the next years billing.

Upgrades can be done at any time and are handled as a separate package which is merged into the original package. So to upgrade a $9.95 account you could buy a second $9.95 package and have the two merged into one large account. These two packages would continue to have separate billing dates, they would just have merged resources.

What happens if my card is rejected?

It will be re-tried every 3 days for 3 times and then we will close the account and stop all billing. During this period we will attempt to contact customer and notify them of the issue and offer them to ability to change the credit card on file.

How do I change my card details?

To do this please contact our Billing/Accounting departments by either e-mailing billing@basichost.net or opening an issue in the Control Center.

How do I change my payment method?

This can only be done 3 business days before the next payment is due. Simply contact our billing team and they will cancel the subscription on one payment method and provide you with a way to sign back up on the new method so that you can be billed again for the next year.

What payment methods are accepted?

PayPal accepts the following cards Visa, Visa Delta/Electron, Amex, Mastercard, Switch, Solo.

Our Credit Card Processor accepts the following credit/debit cards Visa, MasterCard, Discover, American Express, Dinners, JCB and debit cards with the Visa and MasterCard logo.

How can I cancel my services?

Make sure we are notified at least 2 business days before payment is due to be processed and we will ensure your billing is stopped and the package is removed from our server after your time is up. If you are charged after the year is up, then you have 15 days to contact us for a refund and we will gladly accept this, otherwise you will only be given a 50% refund for the second year.

How can I contact the Billing/Accounting team?

E-Mail Us at billing@basichost.net

Use our web contact form by clicking here.

Use the Customer Control Center by logging in here.